Full refunds will be given for cancellations made at least full week in advance of the program / class / workshop start date. All refunds are subject to a 3.2% admin fee, which covers credit card transaction fees. Please email or call us at 613-617-2219 if you'd like to discuss the refund policy or if you have any questions. We want all of our clients to have a positive experience, so we will work with you to figure out a solution should any special circumstances arise.
Unfortunately some programs may be cancelled due to insufficient registration; in such cases, a full refund will be issued. We make every effort to make decisions on these programs one week prior to the start date. To avoid disappointment, register early and get your friends to join too!
If a course in which you are interested is full, you have the option of making another course selection, or being put on a waiting list. Please contact us if you would like to be placed on a waiting list for any Sold Out course.